Your role
Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started.
We're looking for a Senior Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.
Your Role
You own a portfolio of key accounts and you take that ownership seriously. You're the strategic partner your clients didn't know they needed, and you make sure they always do.
Embrace an agentic way of working: you leverage AI tools and automation to work smarter, move faster, and deliver more value to your clients and your team.
Act as a trusted advisor not just a point of contact. You think ahead, flag challenges before they become issues, and bring solutions to the table.
Retain and grow your client portfolio through proactive business reviews, health checks, and a sharp eye for risk and opportunity alike.
Upsell and expand accounts by understanding your clients' strategic goals and connecting them to the full value of the Apicbase platform.
Engage senior stakeholders across operations, finance, and C-level — you're comfortable holding strategic conversations at every level of an organization.
Onboard and implement new enterprise clients with confidence, navigating complex setups and multi-stakeholder environments from day one.
Drive adoption through data: you use platform insights, usage metrics, and KPIs to guide conversations and demonstrate ROI.
Your profile
Proven experience in account management, customer success, or a commercial role, ideally in SaaS, hospitality tech, or a B2B scale-up environment.
Commercial mindset: you understand the full revenue cycle and know how to grow an account strategically, not just maintain it.
Data-driven by nature: you're fluent in dashboards, KPIs, and business insights, and you use data to back every recommendation.
Strong with complexity: large implementations & multiple stakeholders - you don't shy away, you step up.
Stakeholder management at its best: you build trust quickly, communicate with clarity, and know how to align different interests.
Scale-up mentality: you're energized by change, comfortable with ambiguity, and thrive without a corporate playbook.
Curious about technology: AI, automation, agentic workflows: you're not just aware of these trends, you actively apply them.
Native Dutch speaker with strong English skills. French is a definite plus.
A team player at heart: you enjoy being around driven, like-minded colleagues and thrive in an office environment (Antwerp) where energy, ideas, and ambition are contagious.
What We Offer
A full-time role with real ownership: you shape how you work and how you grow.
A strategic, senior position at the heart of our customer success team, with direct impact on Apicbase's growth trajectory.
Professional development through coaching, tools, and a culture that invests in its people.
A tight-knit, driven team that takes the work seriously without taking itself too seriously.
A bright, modern office in the heart of Antwerp, the kind of place you actually want to show up to every day, surrounded by a team that makes it worth it.
A front-row seat to scale-up life: fast decisions, real impact, visible results.
Competitive salary in line with your experience and ambitions.
Group insurance + outpatient coverage for peace of mind.
Hospitalization insurance
Laptop and other work related material provided.
Cafeteria plan: lease a bike, buy electronics or extra holidays, and keep more net income.
Unlimited coffee, tea, fresh fruit, and the good cookies. ☕